Privacy policy parents

How we will use your information to deliver Tax-Free Childcare and 30 hours free childcare

HMRC and NS&I are the joint Data Controllers for the purposes of Tax-Free Childcare. HMRC is the Data Controller for the purposes of 30 hours free childcare.

We will only gather information we need to establish your eligibility. This includes:

  • you and your partner's identity, employment status and income
  • you and your partner's entitlement to benefits, Working Tax Credits, Child Tax Credits and Universal Credits
  • your child(s) age and identity

The data you provide will be used to assess your eligibility for Tax-Free Childcare and the eligibility of your children for 30 hours free childcare. Eligibility decisions are made in real-time. Where this is not possible you will be informed and asked to provide further information, as required.

When you sign up to either scheme, you will receive a childcare account. You will use this to:

  • obtain your eligibility code, which you give to your childcare provider to reserve your child's 30 hours free childcare place
  • pay your childcare provider, with the funds you have received through Tax-Free Childcare
  • reconfirm your eligibility for Tax-Free Childcare and/or 30 hours free childcare (you must do this every 3 months)

We may also share your details with other government departments, delivery partners or suppliers for the purposes of enabling, assisting or conducting research on the delivery of Tax-Free Childcare and/or 30 hours free childcare, for example, DfE, NS&I and Atos. We may also share your details if the law permits us to do so. For example, for the prevention or detection of crime and the protection of public funds.

There is further information on how HMRC uses data for research. We may use the information you provide for profiling to help us understand service demographics. For example, the geographical distribution of those using Tax-Free Childcare. You have the right to object if you do not want your data to be used in this way.

If you call us, we may monitor or record your call for training or quality assurance purposes.

Handling your information

We are committed to keeping all the information we hold about you secure, private and confidential.

We will only retain your personal information for as long as it's necessary for us to do so.

When we no longer have a legitimate or lawful need to keep your personal information, we will delete it.

Seeing what information we hold

If you want to see the personal information we hold for you, please complete an online Subject Access Request.

Alternatively, you can submit your request in writing to:

Childcare Service
HM Revenue and Customs

You will need to confirm your identity by sending HMRC your:

  • full name
  • National Insurance number
  • date of birth
  • address history for the last 5 years
  • original signature (not needed for online requests)

You also have the right to make a complaint to the Information Commissioner's Office if you believe there is a problem with how we have handled your data.

You can find out more information on how HMRC processes your personal data and your rights. GOV.UK may also collect certain information about you.